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Service: Impact of checking Visible, Updatable flags for USER under 'Hierarchy Type Access Level' for profile 'Service: Default Service Request Type' (Doc ID 419719.1)

Last updated on FEBRUARY 06, 2022

Applies to:

Oracle Teleservice - Version 11.5.10 to 12.2 [Release 11.5 to 12.2]
Information in this document applies to any platform.


In Service when using Application Developer to change settings for following profile option:


Service: Default Service Request Type

What is the impact if the Visible, Updatable flags are checked at USER level?

Responsibility: Application Developer
Navigation: Profile

1. Query for User Profile Name: "Service: Default Service Request Type"

2. Goto Hierarchy Type Access Level

3. See that for USER, the following checkboxes are unchecked:

4. Now for USR, check following checkboxes

5. Under USER ACCESS, also ensure following checkboxes are checked:


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