My Oracle Support Banner

Service Charges: Certain Information (Salesperson, Shipping Method) Are Not Populated On Sales Order (Doc ID 420342.1)

Last updated on JULY 21, 2020

Applies to:

Oracle Teleservice - Version 11.5.10.2 and later
Information in this document applies to any platform.

Symptoms

(R) Service
(N) Service Requests > Create Service Requests
      - Charges tab

When Charges are submitted to Order Management from the Charges tab, information such as Salesperson or Shipping Method is not automatically populated on the Sales Order.

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution
References

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.