Service Charges: Certain Information (Salesperson, Shipping Method) Are Not Populated On Sales Order (Doc ID 420342.1)

Last updated on SEPTEMBER 06, 2016

Applies to:

Oracle Teleservice - Version 11.5.10.2 and later
Information in this document applies to any platform.
*** Checked for relevance on 21-JAN-2015 ***
CSXSRISR.fmb


Symptoms

(R) Service
(N) Service Requests > Create Service Requests
      - Charges tab

When Charges are submitted to Order Management from the Charges tab, information such as Salesperson or Shipping Method is not automatically populated on the Sales Order.

Cause

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