Service Charges: Certain Information (Salesperson, Shipping Method) Are Not Populated On Sales Order

(Doc ID 420342.1)

Last updated on SEPTEMBER 06, 2016

Applies to:

Oracle Teleservice - Version and later
Information in this document applies to any platform.
*** Checked for relevance on 21-JAN-2015 ***


(R) Service
(N) Service Requests > Create Service Requests
      - Charges tab

When Charges are submitted to Order Management from the Charges tab, information such as Salesperson or Shipping Method is not automatically populated on the Sales Order.


Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms