Service Charges: Certain Information (Salesperson, Shipping Method) Are Not Populated On Sales Order
(Doc ID 420342.1)
Last updated on SEPTEMBER 06, 2016
Applies to:Oracle Teleservice - Version 18.104.22.168 and later
Information in this document applies to any platform.
*** Checked for relevance on 21-JAN-2015 ***
(N) Service Requests > Create Service Requests
- Charges tab
When Charges are submitted to Order Management from the Charges tab, information such as Salesperson or Shipping Method is not automatically populated on the Sales Order.
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