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Merge Fields in Emails Sent from Fulfillment contain ? (Doc ID 420479.1)

Last updated on MARCH 12, 2021

Applies to:

Oracle One-to-One Fulfillment - Version to [Release 11.5.10]
Information in this document applies to any platform.


On, when creating a master document in One-to-One Fulfillment with merge fields, the << >> characters around the merge fields are replaced with ? ?. Additionally, when the emails containing collateral /documents are sent out from Marketing, the merge fields in the document look like the example below instead of the merge field value.


The issue can be reproduced at will with the following steps:
1. Responsibility: One-to-One Fulfillment Administrator
2. Click on Template
3. Click on Master Document
4. Enter a merge field

The fields <> gets replaced with ?person_first_name?


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