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Clicking on the Order Number in Sales Online appears to hang (Doc ID 420766.1)

Last updated on MARCH 20, 2019

Applies to:

Oracle Sales Online - Version 11.5.10.0 to 11.5.10.2 [Release 11.5.10]
Information in this document applies to any platform.

Symptoms

On 11.5.10 in Production:

The system appears to hang and takes about 5-10 minutes to display the order after clicking on the Order Number link within Sales Online in the 360 view link


Steps To Reproduce:
The issue can be reproduced at will with the following steps:

  1. Select the Field Sales responsibility
  2. Query by Customer
  3. Choose the Customer Tab
  4. Select the "360" view link
  5. Select the "Orders" link

When the orders list, press an Order Number (1st column).  It hangs and takes 5-10 minutes to display the order.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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