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Can see Categories but not the Items when adding product to opp/leads (Doc ID 420926.1)

Last updated on APRIL 04, 2025

Applies to:

Oracle Sales - Version 12.0.1 and later
Information in this document applies to any platform.

Symptoms

Oracle Sales (ASN), Release 12.

Cannot see Items while adding products to Opportunities/Leads.

The Product Categories are displayed but the Items within them are not visible.

EXPECTED BEHAVIOR
List of items should be displayed.

-- Steps To Reproduce:
The issue can be reproduced at will with the following steps:
1. Login to Oracle Sales
2. Click on the Opportunities/Leads shortcut link
3. Open an opportunity/Lead
4. Go to Products tab
5. Click on the Add Product button
6. Here the user can see Categories only, not the Items themselves

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References

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