Cannot Delete Dependent Record From Contact Form
Last updated on OCTOBER 10, 2017
Applies to:Oracle Advanced Benefits - Version 220.127.116.11 and later
Information in this document applies to any platform.
FORM:SOCONED1.FMB - Contacts
FORM:PERWSDED.FMB - Delete Person
When attempting to delete a dependent record from the contact form that was added in error, the following
Cause: You are doing a delet operation where dependent child rows exist
Action: Delete the dependent child rows in NEN_BATCH_LER_INFO before
attempting to delete this row or use the Delete Person form to remove a
person, and all associated child records, from the database
It is also noted when trying to delete the contact from the Delete Person form, the following
error is observed:
APP-BEN-93910: You cannot delete this person. This person is covered as a dependent on this
date. Please end date or delete this dependent coverage before the deletion date
This was working for all other participants but one. The error indicates rows existing for this contact in benefit tables. The dependent in question is not found attached to any of the participants enrollments. Even after backing out the enrollment for Family coverages, in case the dependent data was somehow added automatically here, however, the contact record could still not be deleted.
Step to Reproduce:
The issue can be reproduced at will with the following steps:
1. Create a child contact record in the Contact form then try to delete the record.
Sign In with your My Oracle Support account
Don't have a My Oracle Support account? Click to get started
My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms