IDSM Batch Process Stuck at Processing Status and not moving to Completed (Doc ID 421575.1)

Last updated on SEPTEMBER 02, 2016

Applies to:

Oracle Trade Management - Version 11.5.10 and later
Information in this document applies to any platform.

Symptoms

When using the "Process" button from within a disputed Ship & Debit batch in Trade Management application, the batch status is stuck at "Processing".  The status is not moving to "Completed".

Cause

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