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Booking, Ship Confirming Order Errors With Failed To Import Order Line Because Create_Delivery_Details Failed (Doc ID 421639.1)

Last updated on JULY 20, 2020

Applies to:

Oracle Order Management - Version 11.5.10.2 to 11.5.10.2 [Release 11.5.10]
Oracle Shipping Execution - Version 11.5.10.2 to 11.5.10.2 [Release 11.5.10]
Information in this document applies to any platform.

Symptoms

When attempting to Ship confirm , the following error is seen in the shipping debug file and the line workflow is in error for the order:
(Note this error can also be seen at the time of booking an order or if trying to pick release an order and the order number is not in the LOV to select)


ERROR
____________

Failed to import the order line because Create_Delivery_Details failed
Creation of the delivery details failed because of Error: Failed to import the order line because Create_Delivery_Details failed.:Unexpected Error: Error in Routine

Line workflow error:

ORA-20001 OE_SHIPPING_WF.SHIPPING_ACTIVITY
OE_Shipping_WF.Shipping_Activity(OEOL, 1987, 161990, RUN, 20120420521351,6,10,44,46,Shp-E-4E-34)
Wf_Engine_Util.Function_Call(OE_SHIPPING_WF.START_SHIPPING, OEOL, 1987, 161990, RUN)



STEPS
____________

The issue can be reproduced at will with the following steps:

1. Order Management Super user
2. Sales order -> Enter and book order
3. Shipping  > Transactions
4. Ship Confirm

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References

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