Data Corruption For Credit Memos When Use Invoice Accounting For Credit Memos is Enabled (Doc ID 421808.1)

Last updated on MARCH 14, 2022

Applies to:

Symptoms

Credit Memos reflected data corruption. Because of incorrect accounting these credit memos could not be posted.

-Unposted Items Report from GL Transfer Program shows the following error:
The revenue distributions for this transaction has not been generated by the Revenue Recognition program.

-Steps to Reproduce the issue.

1. Set the profile "AR:Use Invoice Accounting for Credit Memos"=Yes for the
responsibility
2. Create an Invoice with Invoicing Rule - "In Advance"
3. Assign "2months" Accounting Rule for the Invoice line.
4. Save and complete the invoice.
5. Go to Actions -Credit
6. On the Credit Transactions form, select Rules Method- "Unit"
7. Click on Credit Balance.
8. Go to credit Lines and click on Dristributions
8. No distribution record, but the class field is highlighted.
9. Select Revenue for Class and enter 0% and save. (For Customer, the user thinks this as mandatory and enters this info)
10. Complete the credit memo.
11. Navigate to Interfaces-General Ledger and run GL Interface and verify the error in Unposted Items Report.

Changes

Cause

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