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Update Person Address Shows Garbage When Using Chinese Language (Doc ID 421829.1)

Last updated on MARCH 04, 2019

Applies to:

Oracle Sales Online - Version 11.5.10.0 to 12 [Release 11.5.10 to 12.0]
Information in this document applies to any platform.

Symptoms

On 11.5.10.2 in Production:
update person address shows garbage character.

EXPECTED BEHAVIOR
The address and city detail should show proper value in the simplified chinese.
Should not have Garbage characters.

STEPS
The issue can be reproduced at will with the following steps:
1. Login to the marketing application
2. Navigate to the Audience tab > Person subtab
3. Create a new person, input person's address
4. Choose Province's LOV (Simplified Chinese)
5. Return to the record, the address 1, address 2 and city showed garbage.

Workaround
Input Province without switch to Torch to query for the existing LOV.


Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References

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