Error: 'Failed to update category(s)' When Creating Or Updating A Document Category In Email Center Administration
(Doc ID 422181.1)
Last updated on AUGUST 24, 2018
Applies to:Oracle Email Center - Version 11.5.9 to 188.8.131.52 [Release 11.5]
Information in this document applies to any platform.
When a new document category is created or updated in Email Center Administration, the application fails with the following error:
'Failed to update category(s). You cannot do this operation. Please contact your system administrator. (LEVEL=Category) '
1) Login to eMail Center Self Service Setup> Document> Categories
2) Click Add Row
3) Enter Name/Description/Category 4) Click Update
5) Error is presented.
The same occurs if the name/description of an existing category is changed and updated.
To view full details, sign in with your My Oracle Support account.
Don't have a My Oracle Support account? Click to get started!
In this Document