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Error: 'Failed to update category(s)' When Creating Or Updating A Document Category In Email Center Administration (Doc ID 422181.1)

Last updated on DECEMBER 03, 2019

Applies to:

Oracle Email Center - Version 11.5.9 to [Release 11.5]
Information in this document applies to any platform.


When a new document category is created or updated in Email Center Administration, the application fails with the following error:

'Failed to update category(s). You cannot do this operation. Please contact your system administrator. (LEVEL=Category) '


1) Login to eMail Center Self Service Setup> Document> Categories
2) Click Add Row
3) Enter Name/Description/Category 4) Click Update
5) Error is presented.
The same occurs if the name/description of an existing category is changed and updated.



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