Error: 'Failed to update category(s)' When Creating Or Updating A Document Category In Email Center Administration

Last updated on SEPTEMBER 06, 2016

Applies to:

Symptoms

When a new document category is created or updated in Email Center Administration, the application fails with the following error:


'Failed to update category(s). You cannot do this operation. Please contact your system administrator. (LEVEL=Category) '

Steps

1) Login to eMail Center Self Service Setup> Document> Categories
2) Click Add Row
3) Enter Name/Description/Category 4) Click Update
5) Error is presented.
The same occurs if the name/description of an existing category is changed and updated.



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Cause