Cannot Change Password For Exisiting Users And New Users (Doc ID 422501.1)

Last updated on OCTOBER 04, 2016

Applies to:

Oracle Application Object Library - Version 11.5.9 to 11.5.10.2 [Release 11.5]
Information in this document applies to any platform.
Checked for relevance on 11-Mar-2010


Symptoms

When attempting to change the user password, the following error occurs.

ERROR (red bell)
Empty message appears with 'OK' button.

STEPS
The issue can be reproduced at will with the following steps:
1. Navigate to: 'User'=> 'Define Screen'
2. Change the password of the user.
2. The empty error message will appear.

BUSINESS IMPACT
The issue has the following business impact:
Due to this issue, the system administrator cannot create new user for production system (E-Business Application) or reset password for existing users.

Cause

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