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Service Contract Does Not Get Generated For Service Lines and Errors with Third party role must be different from VENDOR / CUSTOMER (Doc ID 422555.1)

Last updated on JULY 05, 2023

Applies to:

Oracle Service Contracts - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

When attempting to create Service Contracts from Sales Orders, in some cases, when the bill-to address is different than the customer address, the Service Contract is not being created.

Checking the "Reprocess Order" form shows that the contract generation failed The following error message is shown in the Message field:

"Third party role must be different from VENDOR / CUSTOMER"

The issue can be reproduced at will with the following steps:
1. Using OM Manager responsibility, create orders with Service lines where bill-to address is different than the customer address.
2. Close the orders.
3. Pick Release and ship confirm.
4. Run the Service Contracts Order Processing Program.
5. Go to Reprocess Order form and query the order number.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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