Oracle Transportation Management 5.5 CU-02 Unable to log into system (Doc ID 422955.1)

Last updated on DECEMBER 28, 2012

Applies to:

Oracle Transportation Management - Version 5.5 to 5.5 [Release 5.5]
Information in this document applies to any platform.
***Checked for relevance on 28-Dec-2012***


Symptoms

Clients installing Oracle Transportation Management on separate App and Web Tiers are unable to log into the system due to Tomcat not starting as expected.

The following error can be found in the console logs for Tomcat.

INFO | jvm 1 | 2007/04/04 11:50:10 | SEVERE: Servlet /GC3 threw load() exception
INFO | jvm 1 | 2007/04/04 11:50:10 | java.lang.NoClassDefFoundError: javax/transaction/Synchronization
INFO | jvm 1 | 2007/04/04 11:50:10 | at java.lang.ClassLoader.defineClass0(Native Method)
INFO | jvm 1 | 2007/04/04 11:50:10 | at java.lang.ClassLoader.defineClass(ClassLoader.java:539)
INFO | jvm 1 | 2007/04/04 11:50:10 | at java.security.SecureClassLoader.defineClass(SecureClassLoader.java:123)
INFO | jvm 1 | 2007/04/04 11:50:10 | at java.net.URLClassLoader.defineClass(URLClassLoader.java:251)
INFO | jvm 1 | 2007/04/04 11:50:10 | at java.net.URLClassLoader.access$100(URLClassLoader.java:55)
INFO | jvm 1 | 2007/04/04 11:50:10 | at java.net.URLClassLoader$1.run(URLClassLoader.java:194)
INFO | jvm 1 | 2007/04/04 11:50:10 | at java.security.AccessController.doPrivileged(Native Method)
INFO | jvm 1 | 2007/04/04 11:50:10 | at java.net.URLClassLoader.findClass(URLClassLoader.java:187)
INFO | jvm 1 | 2007/04/04 11:50:10 | at java.lang.ClassLoader.loadClass(ClassLoader.java:289)
INFO | jvm 1 | 2007/04/04 11:50:10 | at sun.misc.Launcher$AppClassLoader.loadClass(Launcher.java:274)
INFO | jvm 1 | 2007/04/04 11:50:10 | at java.lang.ClassLoader.loadClass(ClassLoader.java:235)
INFO | jvm 1 | 2007/04/04 11:50:10 | at java.lang.ClassLoader.loadClassInternal(ClassLoader.java:302)
INFO | jvm 1 | 2007/04/04 11:50:10 | at glog.util.j2ee.thread.OASResettableThreadLocalStack.<clinit>(OASResettableThreadLocalStack.java:80)
INFO | jvm 1 | 2007/04/04 11:50:10 | at glog.util.j2ee.thread.OASResettableThreadLocalStackFactory.doCreate(OASResettableThreadLocalStackFactory.java:26)
INFO | jvm 1 | 2007/04/04 11:50:10 | at glog.util.j2ee.thread.ASResettableThreadLocalStackFactory.create(ASResettableThreadLocalStackFactory.java:56)
INFO | jvm 1 | 2007/04/04 11:50:10 | at glog.util.log.Log.<clinit>(Log.java:211)
INFO | jvm 1 | 2007/04/04 11:50:10 | at glog.webserver.util.Logger.debug(Logger.java:63)
INFO | jvm 1 | 2007/04/04 11:50:10 | at glog.webserver.util.XMLHelper.init(XMLHelper.java:105)
INFO | jvm 1 | 2007/04/04 11:50:10 | at glog.webserver.util.XercesXMLHelper.init(XercesXMLHelper.java:55)
INFO | jvm 1 | 2007/04/04 11:50:10 | at glog.webserver.util.XMLHelper.newInstance(XMLHelper.java:91)
INFO | jvm 1 | 2007/04/04 11:50:10 | at glog.webserver.util.XMLHelper.instance(XMLHelper.java:64)
INFO | jvm 1 | 2007/04/04 11:50:10 | at glog.webserver.util.BaseServlet.<clinit>(BaseServlet.java:95)
INFO | jvm 1 | 2007/04/04 11:50:10 | at sun.reflect.NativeConstructorAccessorImpl.newInstance0(Native Method)
INFO | jvm 1 | 2007/04/04 11:50:10 | at sun.reflect.NativeConstructorAccessorImpl.newInstance(NativeConstructorAccessorImpl.java:39)
INFO | jvm 1 | 2007/04/04 11:50:10 | at sun.reflect.DelegatingConstructorAccessorImpl.newInstance(DelegatingConstructorAccessorImpl.java:27)
INFO | jvm 1 | 2007/04/04 11:50:10 | at java.lang.reflect.Constructor.newInstance(Constructor.java:274)
INFO | jvm 1 | 2007/04/04 11:50:10 | at java.lang.Class.newInstance0(Class.java:308)
INFO | jvm 1 | 2007/04/04 11:50:10 | at java.lang.Class.newInstance(Class.java:261)
INFO | jvm 1 | 2007/04/04 11:50:10 | at org.apache.catalina.core.StandardWrapper.loadServlet(StandardWrapper.java:1055)
INFO | jvm 1 | 2007/04/04 11:50:10 | at org.apache.catalina.core.StandardWrapper.load(StandardWrapper.java:932)
INFO | jvm 1 | 2007/04/04 11:50:10 | at org.apache.catalina.core.StandardContext.loadOnStartup(StandardContext.java:3917)
INFO | jvm 1 | 2007/04/04 11:50:10 | at org.apache.catalina.core.StandardContext.start(StandardContext.java:4197)
INFO | jvm 1 | 2007/04/04 11:50:10 | at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1013)
INFO | jvm 1 | 2007/04/04 11:50:10 | at org.apache.catalina.core.StandardHost.start(StandardHost.java:718)
INFO | jvm 1 | 2007/04/04 11:50:10 | at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1013)
INFO | jvm 1 | 2007/04/04 11:50:10 | at org.apache.catalina.core.StandardEngine.start(StandardEngine.java:442)
INFO | jvm 1 | 2007/04/04 11:50:10 | at org.apache.catalina.core.StandardService.start(StandardService.java:450)
INFO | jvm 1 | 2007/04/04 11:50:10 | at org.apache.catalina.core.StandardServer.start(StandardServer.java:709)
INFO | jvm 1 | 2007/04/04 11:50:10 | at org.apache.catalina.startup.Catalina.start(Catalina.java:551)
INFO | jvm 1 | 2007/04/04 11:50:10 | at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
INFO | jvm 1 | 2007/04/04 11:50:10 | at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
INFO | jvm 1 | 2007/04/04 11:50:10 | at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
INFO | jvm 1 | 2007/04/04 11:50:10 | at java.lang.reflect.Method.invoke(Method.java:324)
INFO | jvm 1 | 2007/04/04 11:50:10 | at org.apache.catalina.startup.Bootstrap.start(Bootstrap.java:275)
INFO | jvm 1 | 2007/04/04 11:50:10 | at org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:413)
INFO | jvm 1 | 2007/04/04 11:50:10 | at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
INFO | jvm 1 | 2007/04/04 11:50:10 | at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
INFO | jvm 1 | 2007/04/04 11:50:10 | at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
INFO | jvm 1 | 2007/04/04 11:50:10 | at java.lang.reflect.Method.invoke(Method.java:324)
INFO | jvm 1 | 2007/04/04 11:50:10 | at org.tanukisoftware.wrapper.WrapperStartStopApp.run(WrapperStartStopApp.java:159)
INFO | jvm 1 | 2007/04/04 11:50:10 | at java.lang.Thread.run(Thread.java:534)
...

INFO | jvm 1 | 2007/04/04 14:00:55 | Apr 4, 2007 2:00:55 PM org.apache.catalina.core.StandardWrapperValve invoke
INFO | jvm 1 | 2007/04/04 14:00:55 | INFO: Servlet glog.webserver.servlet.umt.Login is currently unavailable

Changes

This issue has been reported by clients running the OAS Application Server on one physical system and installing Tomcat and Apache on the another system.

Cause

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