Service Contract Main Billing Program Not Generating Invoices For A Service Contract (Doc ID 422985.1)

Last updated on SEPTEMBER 06, 2016

Applies to:

Oracle Service Contracts - Version 11.5.10.2 to 12.1.3 [Release 11.5 to 12.1]
Information in this document applies to any platform.

Symptoms

A contract is not picked up by Service Contracts Main Billing, even though it qualifies in terms of dates and the billing schedule.


Steps to Reproduce:
1. Responsibility: Service Contracts Manager
2. Navigation: Requests > New request
- Enter Service Contracts Main Billing
- Enter the appropriate billing parameters, run the report for the specific contract.
3. Run the concurrent request
- the program log file shows that no records were processed
- the service contract record is not in the ra_interface_lines_all table.

Changes

None

Cause

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