INSTALL BASE: When Using 'Oracle Installed Base User' and 'Oracle Installed Base HTML Service User', Application Hangs (Doc ID 424786.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Install Base - Version: 11.5.10.2 to 11.5.10.2 - Release: 11.5 to 11.5
Information in this document applies to any platform.

Symptoms

***Checked for relevance on 27-Sep-2011***

On 11.5.10.2 in PRODUCTION, in Install Base, when trying to access using following responsibilities, the application hangs

RESPONSIBILITY:

Oracle Installed Base HTML Service User

- Create Customer Item Instances
- View Customer Item Instances
- Maintain Systems
- Transfer Customer Item Instances
- Transfer Systems

Oracle Installed Base User

- Oracle Installed Base (unable to access)
- Profile (able to access)

STEPS

Responsibility: Oracle Installed Base HTML Service User
Navigation: Create Customer Item Instances

1. On clicking on any of the above functions, the application hangs

View Cust Customer Item Instances
Maintain Systems
Transform Customer Item Instances
Transfer Systems

Responsibility: Oracle Installed Base User
Navigation: Oracle Installed Base

1. 'Oracle Installed Base' function is not accessible
2. However the 'Profile' page works fine


Cause

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