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Cannot Assign A Custom AR Invoice Template (Doc ID 427481.1)

Last updated on JUNE 05, 2018

Applies to:

Oracle Bill Presentment Architecture - Version 11.5.10.0 to 12.0.3 [Release 11.5.10 to 12.0]
Information in this document applies to any platform.

Symptoms

The problem may happen in any BPA minipack version: 11i.BPA.A, 11i.BPA.B or 11i.BPA.C.

User can successfully copy the seeded default Invoice template and modify it, and it is created
and saved, and viewable in the Templates form when queried

However, when the 'Interactive Preview' icon is selected, an error message appeared: "An error occurred while generating the XSL file for this template. A template must have the XSL file for invoice batch printing. Contact your system administrator."

This same message is produced when try to 'Mark as Complete' the template.

Same error may appear for any seeded template copied.

BUSINESS IMPACT
Due to this issue, users cannot print personalized invoices, with the company logo or other features. They cannot send invoices to customers.

Changes

 

Cause

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