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Create Accounting Program Fails with "EXCEPTION OTHERS in arp_xla_extract_main_pkg.load_line_data_ctlgd" (Doc ID 427654.1)

Last updated on AUGUST 19, 2021

Applies to:

Oracle Receivables - Version 12.0.0 and later
Information in this document applies to any platform.
Concurrent Program : XLAACCUP - Create Accounting Program



Symptoms

Create Accounting Program Ends with the following error in the log files:

An internal error occurred. Please inform your system administrator or support representative that:
An internal error has occurred in the program xla_ar_acct_hooks_pkg.main. Technical problem : Error encountered in product API for extract 
......
......
EXCEPTION OTHERS in arp_xla_extract_main_pkg.load_line_data_app_from_cr
Error :User-Defined Exception
EXCEPTION OTHERS in arp_xla_extract_main_pkg.extract
Error :User-Defined Exception
Technical problem : Error encountered in product API for extract

or

EXCEPTION OTHERS in arp_xla_extract_main_pkg.load_line_data_ctlgd
Error :User-Defined Exception" ar.xla.plsql.load_line_data_ctlgd
EXCEPTION OTHERS in arp_xla_extract_main_pkg.load_line_data_ctlgd
Error :User-Defined Exception" fnd.plsql.FND_FILE.PUT_LINE
"EXCEPTION OTHERS in arp_xla_extract_main_pkg.extract
Error :User-Defined Exception" ar.xla.plsql.extract
EXCEPTION OTHERS in arp_xla_extract_main_pkg.extract
Error :User-Defined Exception" fnd.plsql.FND_FILE.PUT_LINE
Technical problem : Error encountered in product API for extract
xla.plsql.xla_ar_acct_hooks_pkg.main

Steps To Reproduce:

  1. Responsibility: Receivables Manager
  2. Navigation: View > Requests > Submit a New Request
  3. Run the Create Accounting program
  4. Wait for the same to complete.

Cause

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In this Document
Symptoms
Cause
Solution
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