Workflow Background Process Failing to Process Deferred Order Lines
(Doc ID 427893.1)
Last updated on APRIL 04, 2025
Applies to:
Oracle Order Management - Version 11.5.8 to 11.5.10.3 [Release 11.5.8 to 11.5.10]Information in this document applies to any platform.
Symptoms
-- Problem Statement:
On 11.5.8 in Production:
Find that for some orders (RMAs using flow type of Return for Credit Only) the line is
remaining in a booked status and is not interfacing into AR to generate the
credit memo
EXPECTED BEHAVIOR
Expect the line to interface into AR and then progress to a closed status
-- Business Impact:
The issue has the following business impact:
Due to this issue, users cannot issue the customers with the expected credit memo
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |