E-Business Suite 11i : Intermittently Receive Error "Cannot Display Page Across Multiple Products" In RAC Environment
(Doc ID 427931.1)
Last updated on APRIL 04, 2025
Applies to:
Oracle E-Business Suite Technology Stack - Version 11.5.10.2 to 11.5.10.2 [Release 11.5.10]Information in this document applies to any platform.
Symptoms
On 11.5.10.2 , RAC Environment with two Application nodes load-balanced using Hardware Load Balancer.
In Self-Service Web Applications across various products ( iProcurement and iExpenses ), getting disconnected intermittently with the following error message:
The issue can be reproduced at will with the following steps:
1. Access Oracle Applications homepage
2. Click on Apps logon links
3. Click on E-Business Suite homepage
4. Login as sysadmin user
5. Page is displayed with list of responsibilities
6. Select User Management - Click on Users - Click on the torch icon next to Role.
Sometimes it works and display the results , intermittently gives the above error.
The issue has the following business impact:
Due to this issue, users cannot work successfully as they get disconnected intermittently with the above error message.
Changes
NA
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |