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Service: LOV For Profile: "Service: Default Service Request Type" Is Empty (Doc ID 428076.1)

Last updated on FEBRUARY 06, 2022

Applies to:

Oracle Teleservice - Version 11.5.10 to 12.1.3 [Release 11.5 to 12.1]
Information in this document applies to any platform.

Goal

When setting the value for the following profile option:
Why does the list of values not show any values, even though a new Service Request Type has just been created and attached to correct business process?

PROFILE OPTION

Service: Default Service Request Type (or) INC_DEFAULT_INCIDENT_TYPE

Responsibility: Customer Support
Navigation: Others > Profile Option Values

STEPS

1. Create a new Service Request Type:
   (R) Customer Support
   (N) Setup > Service Request > Request Types
    or
   (R) Service
   (N) Setup > Definitions

2. Attach new Type to Business Process: Customer Support
3. Go to Customer Support : Setup > Installed Base > Business Process
4. Query for 'Customer Support' business process
5. See that the 'Service Request' Flag is checked, so SR type should appear in any profile LOV for Default SR types
6. Query for profile : 'Service: Default Service Request Type'
7. The LOV is empty

Solution

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In this Document
Goal
Solution

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