Service: Unit Price Changes Calculating Incorrectly Within Sales Order Form (Doc ID 429084.1)

Last updated on SEPTEMBER 06, 2016

Applies to:

Oracle Teleservice - Version 11.5.10 to 12.2 [Release 11.5 to 12.2]
Information in this document applies to any platform.
***Checked for relevance on 07-Jan-2014***

Symptoms

***Checked for relevance on 30-FEB-2012*** 

 

In Service request created with override unit price.

After autogenerate, the override unit price changes. Sales order is created.

Now, change the unit selling price (usp) on the sales order line. Upon save the usp has a different value than expected.

Example:

BEFORE Autogenerate:
Service Request initally has list price = 82.74, override unit price = 82.74

After Autogenerate:
List price = 82.74, Override Unit Price = 81

Sales order created with order line with usp = 81.

Then change the usp from 81 to 100 (apply manual surcharge modifier with AMT = 19). Upon save the usp = 101.74 which is 19 + 82.74 when the expectation is 100 (81+19).

EXPECTED BEHAVIOR
Expect upon save, the usp to be what the user entered.

STEPS

The issue can be reproduced at will with the following steps:

1. Create service request
2. Run Autogenerate (see override unit price changes)
3. Create the sales order from the service request.
4. For the sales order, apply the manual surcharge modifier by changing the usp.
5. Save

Cause

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