Service: Charge Lines Not Getting Correct Price Based On Customer Price List (Doc ID 429166.1)

Last updated on AUGUST 30, 2016

Applies to:

Oracle Teleservice - Version 11.5.8 to 12.2 [Release 11.5 to 12.2]
Information in this document applies to any platform.
***Checked for relevance on 03-OCT-2014***

CSXSRISR.fmb
CSXCHTAB.fmb


Symptoms

While creating a Charge line, the Price List getting defaulted is not belonging to the Customer.
Also after changing the Price List on the charge line and interfacing to Order Management, the price on the lines are still zero.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms