Customer Form, Address Issue: An Account Site Address Used in Multiple Operating Units (OU) is Updated Across all OUs When the Address is Updated in One OU (Doc ID 429369.1)

Last updated on JANUARY 16, 2020

Applies to:

Symptoms

If an address is used in multiple operating units (OU), any changes made to a customer address in one OU cascades to the other OUs as well.

For Example:

• If you change Address Line 1 in one Operating Unit, then that same change will be seen in other OUs that link to the same address.
• If you change the status of an address in one Operating Unit and there are other addresses linked to the same Party Site in other Operating Units, then the system will automatically inactivate the related addresses in those Operating Units as well.

Changes

Cause

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.