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Charges Order Status is 'Entered' instead of 'Booked', when created from Field Service (Doc ID 429541.1)

Last updated on JULY 21, 2020

Applies to:

Oracle Field Service - Version 11.5.10 to 11.5.10.2 [Release 11.5]
Information in this document applies to any platform.

Symptoms

Problem Statement

Find that in Field Service module, the debrief charges (sales orders) are getting created with status "Entered" instead of "Booked".

Expected Behavior
Expect order status to be Booked

Steps To Reproduce

1. Debrief completed normal.
2. From SR, submitted charges. The system created sales order.
3. Check the Sales Order status.



Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution

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