Charges Order Status is 'Entered' instead of 'Booked', when created from Field Service
(Doc ID 429541.1)
Last updated on FEBRUARY 06, 2022
Applies to:
Oracle Field Service - Version 11.5.10 to 11.5.10.2 [Release 11.5]Information in this document applies to any platform.
Symptoms
Problem Statement
Find that in Field Service module, the debrief charges (sales orders) are getting created with status "Entered" instead of "Booked".
Expected Behavior
Expect order status to be Booked
Steps To Reproduce
1. Debrief completed normal.
2. From SR, submitted charges. The system created sales order.
3. Check the Sales Order status.
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |