RMA Within Intercompany Invoicing Process is defaulting wrong COGS From the Sales Order

(Doc ID 430237.1)

Last updated on JULY 24, 2017

Applies to:

Oracle Order Management - Version to 12.1.3 [Release 11.5.10 to 12.1]
Information in this document applies to any platform.



On and later versions:
The COGS Account workflow process (OECOGS) returns an incorrect CCID for Returns (RMA Receipts).

The problem occurs under the following specific conditions:
- the RMA receipt is transacted in the operating unit in which the related sales order was created
   (= the selling OU/org),
- the goods had been shipped by another operating unit/org (= the shipping OU/org),
- the selling and the shipping operating units are tied to different sets of books,
- the 2 sets of books do not share the same chart of accounts.




Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms