RMA Within Intercompany Invoicing Process is defaulting wrong COGS From the Sales Order

(Doc ID 430237.1)

Last updated on JULY 24, 2017

Applies to:

Oracle Order Management - Version 11.5.10.2 to 12.1.3 [Release 11.5.10 to 12.1]
Information in this document applies to any platform.


OECOGS
RMA


Symptoms

On 11.5.10.1 and later versions:
The COGS Account workflow process (OECOGS) returns an incorrect CCID for Returns (RMA Receipts).

The problem occurs under the following specific conditions:
- the RMA receipt is transacted in the operating unit in which the related sales order was created
   (= the selling OU/org),
- the goods had been shipped by another operating unit/org (= the shipping OU/org),
- the selling and the shipping operating units are tied to different sets of books,
- the 2 sets of books do not share the same chart of accounts.

Changes

 

Cause

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