iSupport: Error With Attachments If Project Number Is Mandatory

(Doc ID 430705.1)

Last updated on DECEMBER 29, 2017

Applies to:

Oracle iSupport - Version 11.5.10.2 to 11.5.10.2 [Release 11.5]
Information in this document applies to any platform.
ibuSRCommon.js


Symptoms

After making Project Number field mandatory in the delivered Oracle iSupport region: IBU_CF_SR_40_A672

When trying to create a Service Request without an attachment during the Service Request (SR) creation process, system is working okay.

However, when adding an attachment during the SR creation process, system is giving an error saying that the Project Number value is required, even though the information was already entered.

ERROR
Error: Please enter/select the following required field(S).
- Project Number

-- Steps To Reproduce:

(R) Application Developer Common Modules
(N) Define Regions
. Application = iSupport
. Object Name = ICX_PROMPTS
. Region Name = IBU_CF_SR_40_A672
- For field Project Number, check the 'Required' box
- Bounce Apache.

(R) iSupport
(N) Support Tab: Create Service Request
- Enter all required information
- Add Attachment
- Click on the 'Next' button
- Get the error.

Cause

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