Service Requests: Archive/Purge Enhancement Requests

(Doc ID 431321.1)

Last updated on JANUARY 08, 2018

Applies to:

Oracle Teleservice - Version 11.5.10.2 to 12.2.7 [Release 11.5 to 12.2]
Information in this document applies to any platform.

Goal

Is it possible to archive and eventually purge old Service Requests and their related objects?
- Including the Audit tables: CS_INCIDENTS_AUDIT_B and CS_INCIDENTS_AUDIT_TL.

Solution

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