Service Requests: Archive/Purge Enhancement Requests (Doc ID 431321.1)

Last updated on APRIL 08, 2016

Applies to:

Oracle Teleservice - Version 11.5.10.2 to 12.1.3 [Release 11.5 to 12.1]
Information in this document applies to any platform.
***Checked for relevance on 8-Apr-2016***

Goal

Is it possible to archive and eventually purge old Service Requests and their related objects?
- Including the Audit tables: CS_INCIDENTS_AUDIT_B and CS_INCIDENTS_AUDIT_TL.

Solution

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