Setting Up A Tag In The Mailer configuration Files To Handle Unsolicited Mail (Doc ID 431359.1)

Last updated on OCTOBER 04, 2016

Applies to:

Oracle Workflow - Version 11.5.10.2 to 12.1.3 [Release 11.5.10 to 12.1]
Information in this document applies to any platform.

Goal

When the Mailer encounters errors regarding unsolicited mail, it can get into a loop which causes the mailer to stop. This can be managed by setting up TAGs within the mailer configuration files which will cause these messages to be ignored by the mailer.

Common errors reflected as this:

UNEXPECTED:[SVC-GSM-WFMLRSVC-122354-10006 :
oracle.apps.fnd.wf.mailer.IMAPResponseHandler.processSingleMessage(Message)]:Problem reaching
content in step {Parsing email} -> javax.mail.internet.ParseException

Also:

UNEXPECTED:[SVC-GSM-WFMLRSVC-122354-10006 :
oracle.apps.fnd.wf.mailer.IMAPInboundProcessor.open()]:Unable to connect to mail store

Solution

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