My Oracle Support Banner

'APP-BEN-91397' When Changing Designation Level from Plan Type to Program on Program Enrollment Requirements form (Doc ID 432536.1)

Last updated on JULY 26, 2019

Applies to:

Oracle Advanced Benefits - Version 11.5.8 and later
Information in this document applies to any platform.

Symptoms

When attempting to change the Designation Level on the Program Enrollment Requirements > Dependent Coverage tab from "Plan Type in Program" to "Program", the following error messages are received:

APP-BEN-91397: If Designation Level is not 'Plan Type in Program'. there can be no associated Dependent Life Event Changes. Please select a Designation Level of "Plan Type in Program", or delete the plan type's associated Dependent Life Event Changes".

APP-BEN-92518: This Dependent Plan Type Designation information is used by at least one Dependent Change of Life Event record. You cannot delete this Dependent Plan Type Designation information until the related Dependent Change of Life Event record are deleted".

Steps To Reproduce:
The issue can be reproduced at will with the following steps:
1. Go to responsibility US HRMS Manager.
2. Navigate to Total Compensation > Programs and Plans > Program Enrollment Requirements.
3. Go to the Dependent Coverage tab > Change Designation Level to Program. The error message can be seen.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.