Service Request: Is it Possible to Change Customer Name/Number or Party Name/Number After The Service Request is Created ?
(Doc ID 432586.1)
Last updated on JULY 21, 2020
Applies to:Oracle Teleservice - Version 18.104.22.168 to 12.2 [Release 11.5 to 12.2]
Information in this document applies to any platform.
Having created a Service Request with the wrong Customer Name, how is it possible to change the Customer Name after the Service Request(SR) is saved and SR number is generated?
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