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Service Request: Is it Possible to Change Customer Name/Number or Party Name/Number After The Service Request is Created ? (Doc ID 432586.1)

Last updated on OCTOBER 03, 2023

Applies to:

Oracle Teleservice - Version to 12.2 [Release 11.5 to 12.2]
Information in this document applies to any platform.


Having created a Service Request with the wrong Customer Name, how is it possible to change the Customer Name after the Service Request(SR) is saved and SR number is generated?


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