Service Request: Is it Possible to Change Customer Name/Number or Party Name/Number After The Service Request is Created ? (Doc ID 432586.1)

Last updated on SEPTEMBER 08, 2015

Applies to:

Oracle Teleservice - Version 11.5.10.2 to 12.2 [Release 11.5 to 12.2]
Information in this document applies to any platform.

Goal

Having created a Service Request with the wrong Customer Name, how is it possible to change the Customer Name after the Service Request(SR) is saved and SR number is generated?

Solution

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms