Service Request: Is it Possible to Change Customer Name/Number or Party Name/Number After The Service Request is Created ?
Last updated on OCTOBER 05, 2017
Applies to:Oracle Teleservice - Version 220.127.116.11 to 12.2 [Release 11.5 to 12.2]
Information in this document applies to any platform.
Having created a Service Request with the wrong Customer Name, how is it possible to change the Customer Name after the Service Request(SR) is saved and SR number is generated?
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