Service Request: Primary Bill-To / Ship-To Addresses are not the ones defined in AR (Doc ID 432631.1)

Last updated on DECEMBER 05, 2016

Applies to:

Oracle Depot Repair - Version 11.5.8 to 12.0.6 [Release 11.5 to 12]
Oracle Teleservice - Version 11.5.10.2 to 12.0.6 [Release 11.5 to 12]
Oracle TeleSales - Version 11.5.8 to 12.0.6 [Release 11.5.8 to 12.0]
Oracle Customer Care - Version 11.5.8 to 12.0.6 [Release 11.5 to 12]
Information in this document applies to any platform.
***Checked for relevance on 20-AUG-2013***


Goal

In the Service Request form - Address/Contacts tab:
After entering the Customer Name, the application is not populating the Primary Ship-To and Bill-To addresses correctly as defined in Receivables in the Bill-to and Ship-to regions.

Customer already exists in Oracle Receivables responsibility.

Solution

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