Service Request: Primary Bill-To / Ship-To Addresses are not the ones defined in AR
Last updated on DECEMBER 05, 2016
Applies to:Oracle Depot Repair - Version 11.5.8 to 12.0.6 [Release 11.5 to 12]
Oracle Teleservice - Version 22.214.171.124 to 12.0.6 [Release 11.5 to 12]
Oracle TeleSales - Version 11.5.8 to 12.0.6 [Release 11.5.8 to 12.0]
Oracle Customer Care - Version 11.5.8 to 12.0.6 [Release 11.5 to 12]
Information in this document applies to any platform.
***Checked for relevance on 20-AUG-2013***
In the Service Request form - Address/Contacts tab:
After entering the Customer Name, the application is not populating the Primary Ship-To and Bill-To addresses correctly as defined in Receivables in the Bill-to and Ship-to regions.
Customer already exists in Oracle Receivables responsibility.
Sign In with your My Oracle Support account
Don't have a My Oracle Support account? Click to get started
Million Knowledge Articles and hundreds of Community platforms