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IBY_10001 Master Key Failure (Doc ID 433855.1)

Last updated on FEBRUARY 03, 2022

Applies to:

Oracle Payments - Version to [Release 11.5]
Information in this document applies to any platform.


Processing a payment transaction from Order Management, the following error is returned:

ERROR Iby_10001 master key failure
No master encryption key for payee has been provided to iPayment

Steps to reproduce

The issue can be reproduced at will with the following steps:
Open an  order in Order Management
Select Other Tab
Ensure payment term is set to credit card
Select Actions > Process Payment

1. <Note 356410.1> has been followed. Security Key has been re-entered for the Payee and the apache server bounced.
2. No Load Balancing or multiple JVM's


<Patch 4965872> applied and apache server bounced.


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