RAXMRG: Customer Merge With "Delete After Merge" Option Fails When AX is Used (Doc ID 434513.1)

Last updated on JUNE 20, 2016

Applies to:

Global Accounting Engine - Version: 11.5.10.2
This problem can occur on any platform.
REPORT:RAXMRG.RDF - Customer Merge

Symptoms

When attempting to merge customers with the option "Delete After Merger" set to "Yes", the merge process fails.
The following error occurs:

ERROR
You cannot delete merged customer having accounting activity.

This happens if Global Accounting Engine (AX) is installed and used

The AX trace file shows:

---------------------------------------------------------------------------

< Package ax_sc_merge_pkg.AccountingExistsTCA
Failure                    =
You cannot delete merged customer having accounting activity.
--------------------------------------------------------------------------

No error occurs when "Delete After Merger" option is left unchecked (set to "No")

Cause

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