Marketing List Is Appearing On The Telesales UWQ Without Entries.
(Doc ID 435155.1)
Last updated on JULY 02, 2019
Applies to:Oracle TeleSales - Version 220.127.116.11 to 18.104.22.168 [Release 11.5.10]
Information in this document applies to any platform.
List contents are not showing in UWQ for Marketing lists.
1. Workflow Background Process scheduled and running
2. Oracle Marketing Super user:
Audience -> create list -> generate list. Verify list entries.
Create Campaign -> Create Campaign schedule (type TeleMarketing) -> Execution ->
Target group -> select list -> generate list -> verify list entries.
3. Sales Online Super User
Administration tab -> Sales Tab-> Call Center -> Campaign Assignments
Assign to resource group (TeleSales group)
Add Campaign schedule.
4. TeleSales user:
Open UWQ and check marketing list. Only list header appearing without entries.
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