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Marketing List Is Appearing On The Telesales UWQ Without Entries. (Doc ID 435155.1)

Last updated on JULY 02, 2019

Applies to:

Oracle TeleSales - Version 11.5.10.2 to 11.5.10.2 [Release 11.5.10]
Information in this document applies to any platform.

Symptoms

List contents are not showing in UWQ for Marketing lists.

Steps:
1. Workflow Background Process scheduled and running

2. Oracle Marketing Super user:
    Audience -> create list -> generate list. Verify list entries.
    Create Campaign -> Create Campaign schedule (type TeleMarketing) -> Execution ->
    Target group -> select list -> generate list -> verify list entries.

3. Sales Online Super User
    Administration tab -> Sales Tab-> Call Center -> Campaign Assignments
    Assign to resource group (TeleSales group)
   Add Campaign schedule.

4. TeleSales user:
  Open UWQ and check marketing list. Only list header appearing without entries.

Cause

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In this Document
Symptoms
Cause
Solution
References

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