FAQ: RCV-RMA: Receiving
(Doc ID 435275.1)
Last updated on OCTOBER 17, 2022
Applies to:Oracle Inventory Management - Version 10.7 and later
Information in this document applies to any platform.
Frequently reported how-to questions relating to product specific programs for RECEIVING: Receiving Return Material Authorization (RMA).
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In this Document
|Questions and Answers|
|What is RMA?|
|How are Return Material Authorizations (RMA) entered?|
|Should an RMA line always refer to a Sales Order Transaction Line?|
|What Item Attributes should be set for an Item to be allowed for customer returns (RMAs)?|
|How is an RMA received?|
|Can a RMA line be partially received?|
|Can a RMA line be over-received?|
|Can a RMA line be cancelled after it has been received?|
|How is the status of RMA line affected during the receipt process?|
|Is it possible to return / correct a RMA receipt?|
|Is it possible to re-receive the RMA line that has been Returned To Customer using Receiving Returns form, or after a correction has been done on the Receive Transaction?|
|Is it possible to receive RMAs via Receiving Open Interface (ROI)?|
|How is the receipt routing for RMA line determined at the time of receipt?|
|How are Lot and Serial Numbers entered on RMA lines?|
|How does the 'Validate Serial Numbers on RMA Receipt' option work?|
|How does profile “INV: Restrict Receipt of Serials” affect RMA receipts of serialized items?|
|Is it possible to create an RMA for an Internal Sales Order?|
|Is it possible to deliver a RMA line that has been received, but RMA line status is 'Cancelled' or 'Closed'?|