FAQ: RCV-RMA: Receiving
(Doc ID 435275.1)
Last updated on OCTOBER 17, 2022
Applies to:
Oracle Inventory Management - Version 10.7 and laterInformation in this document applies to any platform.
Purpose
Frequently reported how-to questions relating to product specific programs for RECEIVING: Receiving Return Material Authorization (RMA).
Questions and Answers
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In this Document
| Purpose |
| Questions and Answers |
| What is RMA? |
| How are Return Material Authorizations (RMA) entered? |
| Should an RMA line always refer to a Sales Order Transaction Line? |
| What Item Attributes should be set for an Item to be allowed for customer returns (RMAs)? |
| How is an RMA received? |
| Can a RMA line be partially received? |
| Can a RMA line be over-received? |
| Can a RMA line be cancelled after it has been received? |
| How is the status of RMA line affected during the receipt process? |
| Is it possible to return / correct a RMA receipt? |
| Is it possible to re-receive the RMA line that has been Returned To Customer using Receiving Returns form, or after a correction has been done on the Receive Transaction? |
| Is it possible to receive RMAs via Receiving Open Interface (ROI)? |
| How is the receipt routing for RMA line determined at the time of receipt? |
| How are Lot and Serial Numbers entered on RMA lines? |
| How does the 'Validate Serial Numbers on RMA Receipt' option work? |
| How does profile “INV: Restrict Receipt of Serials” affect RMA receipts of serialized items? |
| Is it possible to create an RMA for an Internal Sales Order? |
| Is it possible to deliver a RMA line that has been received, but RMA line status is 'Cancelled' or 'Closed'? |
| References |