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FAQ: RCV-RMA: Receiving (Doc ID 435275.1)

Last updated on MARCH 18, 2024

Applies to:

Oracle Inventory Management - Version 10.7 and later
Information in this document applies to any platform.


Frequently reported how-to questions relating to product specific programs for RECEIVING: Receiving Return Material Authorization (RMA).

Questions and Answers

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In this Document
Questions and Answers
 What is RMA?
 How are Return Material Authorizations (RMA) entered?
 Should an RMA line always refer to a Sales Order Transaction Line?
 What Item Attributes should be set for an Item to be allowed for customer returns (RMAs)?
 How is an RMA received?
 Can a RMA line be partially received?
 Can a RMA line be over-received?
 Can a RMA line be cancelled after it has been received?
 How is the status of RMA line affected during the receipt process?
 Is it possible to return / correct a RMA receipt?
 Is it possible to re-receive the RMA line that has been Returned To Customer using Receiving Returns form, or after a correction has been done on the Receive Transaction?
 Is it possible to receive RMAs via Receiving Open Interface (ROI)?
 How is the receipt routing for RMA line determined at the time of receipt?
 How are Lot and Serial Numbers entered on RMA lines?
 How does the 'Validate Serial Numbers on RMA Receipt' option work?
 How does profile “INV: Restrict Receipt of Serials” affect RMA receipts of serialized items?
 Is it possible to create an RMA for an Internal Sales Order?
 Is it possible to deliver a RMA line that has been received, but RMA line status is 'Cancelled' or 'Closed'?

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