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Internal Order Not Getting Created For Parts Requirement From Laptop (Doc ID 435902.1)

Last updated on FEBRUARY 06, 2022

Applies to:

Oracle Mobile Field Service - Version to 12.1.3 [Release 11.5 to 12.1]
Oracle Spares Management - Version 11.5.10 to 12.1.3 [Release 11.5 to 12.1]
Information in this document applies to any platform.


Users are unable to create internal orders from the MFS Laptop application. Users can see the parts requirement in the parts requirement form in the enterprise application, but there is no document number (internal order) created. Also found that the source organization and the inventory fields are blank.

The same laptop user can create internal order using parts requirement form. In this specific case, users are not using ATP sourcing and the profile "CSP: Use ATP For Parts" has been set as "Never".

When the ATP is not used, the system will get the source information from replenishment sourcing at Item/Inventory level (Inventory responsibility).

The availability button in the parts requirement form shows source organization and inventory (which shows that the sourcing setup is correct0.

Steps to reproduce the issue.

Responsibility: Log on to Laptop application client.

  1. Create parts requirement in Laptop Application. Note down the parts requirement number.
  2. Synchronize the laptop application.
  3. Run the concurrent program "Processes Uploaded Mobile Data" from enterprise application.
    • System Administrator > View > Request
  4. Query the Requirement number in Parts Requirement Form
    • Spares Management > Spares Logistics > Parts Requirement
  5. Only the Requirement details are displayed, there is no sourcing or Document Number.




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