Customer Phone Number Does Not Display in Address Detail nor Default (Doc ID 436078.1)

Last updated on MAY 16, 2016

Applies to:

Oracle Order Management - Version 11.5.10.2 to 12.1.3 [Release 11.5.10 to 12.1]
Oracle Order Management - Version 12.2.3 to 12.2.3 [Release 12.2]
Information in this document applies to any platform.

Goal

1)  The customer phone number entered on customer form at header level in Communication Tab is not displayed in Address Detail in Quick Sales Order form.  This is working fine for the email address entered at Customer header level.

2)  Customer wants to default customer contact Phone Number on the order header at country code, Area Code and phone number fields from Customer contact Information.Order header defaulting rule does not have the country code, Area Code and phone number attributes so that customer can have them defaulted from customer. If customer tries to enter new contact phone number via the sales order header manually, system gives an error 'FRM-41830: list of Value contains no entries.'

Solution

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