Customer Merge: How to Merge Only Specified Customer Sites From One Customer To Another (Doc ID 436200.1)

Last updated on JUNE 02, 2017

Applies to:

Oracle Trading Community - Version 11.5.10 and later
Oracle Receivables - Version 11.5.10.0 and later
Information in this document applies to any platform.
Oracle Trading Community - Version: 11.5 to 11.5.10
Information in this document applies to any platform.
RAXMRG, ARXCUMRG

Symptoms

How to Selectively Merge Customer Sites From One Customer To Another (Not All Sites)?

For Example:
Customer1 has 6 sites (Site1, Site2, Site3, Site4, Site5, Site6). However, you realize that 3 customer sites (Site4, Site5, Site6) should actually belong to Customer2 instead.
Now you want to fix the setup by creating a new Customer2 and merge the sites Site4- Site6, then once created in Customer2, remove Site4 to Site6 from Customer1.

When you attempt to create the Merge for Site 4-6 only in the Customer Merge form, the following error is raised:

APP-AR-11147: Every from site does not have a corresponding To site.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms