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Credit Service Contracts Revenue Reversal Incorrect Should Be Unit Accounting Not LIFO. (Doc ID 436275.1)

Last updated on FEBRUARY 04, 2019

Applies to:

Oracle Service Contracts - Version 11.5.10.2 to 11.5.10.2 [Release 11.5]
Information in this document applies to any platform.

Symptoms

-- Problem Statement:
On 11.5.10.2 in Production:
Find that LIFO Accounting is being used for revenue on credit memo's in service contracts. It should be Unit accounting. This is resulting in inaccurate reversal of revenue.

-- Steps To Reproduce:
The issue can be reproduced at will with the following steps:
1. Invoice an Item in OM with a QTY of 10
2. Credit the 5 of the install based records from service
3. Observe the revenue reversal which is wrong.

Cause

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In this Document
Symptoms
Cause
Solution
References


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