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Receipt Transaction Error: 'The source item instance XX, in Subinventory XX, for Organization XX in Oracle Install Base does not exist' When Lot Control Varies Between Shipping and Receiving Orgs (Doc ID 436411.1)

Last updated on JANUARY 30, 2022

Applies to:

Oracle Depot Repair - Version to [Release 11.5]
Oracle Installed Base - Version to [Release 11.5]
Information in this document applies to any platform.


When attempting to perform a Receipt transaction in the receiving organization during an 'Inter-Org Subinventory Transfer' transaction an error is appearing in the Transaction Errors Processing form.

The item is defined as Lot controlled in the shipping org but Serial controlled in the receiving org. The need to maintain Lot Control in the shipping org and Serial Control in the Service Org is mission critical to containing operating cost as it relates to cost per/transaction and efficiency.

  • The Shipping Org manufactures and distributes the products on a Lot basis to avoid unnecessary transactional overhead in manufacturing and distribution.
  • The serial control adds value in the Service Organizations in that it gives them the precise ability to mark the specific device with a serial number when and should it come in for service.
  • It is this serial number that they will build and capture all the service history.
The source item instance XXXXXX, in Subinventory PROGRAMS, for Organization XXX in Oracle Install Base does not exist. Please verify that any receipt transactions were successful.

The issue can be reproduced at will with the following steps:

Define item as Lot controlled in the Shipping (source) organization and Serial Controlled (At Receipt) in the receiving organization.

1. Receive the item into the Shipping inventory
2. A new Instance will be created in the Install Base for the specific Lot number.
3. Perform an Interorg Sub Inventory transfer
4. Perform a receipt of the item in the receiving organization with a Serial Number
5. Check the Transaction Errors Processing form under the Oracle Install Base Admin responsibility
6. The record is in error and cannot be processed.


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