Last updated on MARCH 08, 2017
Applies to:Oracle Payables - Version: 12.0.1
This problem can occur on any platform.
-- Problem Statement:
On 12.0.1 through 12.0.4 in Production:
When attempting to format a payment process request the following error occurs:
The format payment instructions fails in error and remains at status 'Formatting'.
The error message in the log file of the program : IBY_FD_PAYMENT_FORMAT module: Format Payment Instructions is ;
"oracle.apps.iby.exception.PSException: An error has occurred while updating instruction and payment
statuses and marking them as complete.
An error has occurred while updating instruction and payment statuses and marking them as complete.
An error occurred. Roll back any changes"
-- Steps To Reproduce:
The issue can be reproduced at will with the following steps:
1. In the Payment Process manager
2. select the payment process request XX-4
3. the status is Formatting ,
4. In the Payment Process TAB , click on Action ,
the format program is processing but fails in error again in the same status.
-- Business Impact:
The issue has the following business impact:
Due to this issue, users cannot complete the payment process manager for the payment
process request XX-4.
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