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Issue With Custom Notification From Milestone Monitor (Doc ID 438230.1)

Last updated on SEPTEMBER 08, 2016

Applies to:

Oracle Transportation Management - Version: 5.0 to 5.5.04
This problem can occur on any platform.

Symptoms

-- Problem Statement:
On 5.0, Find that the notification tag using a Subject Propkey of <notify/Shipment/Xid> in a milestone template, does not translate the tag while using this on an agent does translate the tag.

EXPECTED BEHAVIOR
Expect that the tag used on the milestone template is recognised and translated consistently

-- Steps To Reproduce:
The issue can be reproduced at will with the following steps:
1. Use the notification tag on a Custom Stylesheet profile with a subjectPropKey of <notify/Shipment/Xid>
2. Trigger the condition for this notification and check the output of the notification (preferably an e-mail)
3. The e-mail contains, the tag in a format that is not translated i.e., showing as <notify/Shipment/Xid>

-- Business Impact:
The issue has the following business impact:
Due to this issue, users cannot use custom notifications in milestone template

Cause

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In this Document
  Symptoms
  Cause
  Solution
  References

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