RMA Not Supported For Internal Orders (Doc ID 443414.1)

Last updated on JULY 13, 2016

Applies to:

Oracle Order Management - Version 11.5.10.0 and later
Information in this document applies to any platform.

Goal

In all versions of Applications, there is no functionality available for creating RMAs for Internal Orders.

If this is attempted the following error message appears :

Invalid Operation: You cannot create RMA against internal order.

 

Workaround found: 


1. Create a return without receipt and without referencing the internal order.
2. Do a miscellaneous receipt (called Internal Transfer Correct ), which credits the purchaser's budget


Not being able to process RMAs for Internal Sales Orders is a problem especially for larger Organizations which use Internal Orders extensively for moving goods between departments.

Solution

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