iSupport: How does 'Web Entry' for Service Request Work?

(Doc ID 443415.1)

Last updated on MARCH 27, 2017

Applies to:

Oracle Teleservice - Version 11.5.9 to 12.2.6 [Release 11.5 to 12.2]
Oracle iSupport - Version 11.5.10 to 12.2.6 [Release 11.5 to 12.2]
Information in this document applies to any platform.
***Checked for relevance on 27-Mar-2017***
CSXSRISR - Create Service Request
iburse02.jsp - iSupport View Service Request

Goal

How does 'Web Entry' service request work in iSupport?

Solution

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