Depot Repair-Auto Receiving: "Error occurred in receiving processor" (Doc ID 443817.1)

Last updated on FEBRUARY 07, 2017

Applies to:

Oracle Depot Repair - Version 11.5.10 to 12.1.3 [Release 11.5 to 12.1]
Information in this document applies to any platform.
checked for currency on 30-SEP-2011


Symptoms

While trying to Auto-Receive an item for repair on the Return line of a Repair Order encountering the following error message :

Error occurred in receiving processor


The issue can be reproduced at will with the following steps:
1. Go to Depot Repair responsibility
2. Create Repair Order for a serialized item with quantity 1
3. Go to logistics tab, Book the Repair Order
4. Click on "Receive" button in the logistics tab
5. Prompt appears that item is eligible for auto-receipt
6. The error message "Error occurred in receiving processor" appears

Cause

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