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Sales Managers are unable to access Subordinates Opportunities and Leads (Doc ID 444523.1)

Last updated on AUGUST 21, 2019

Applies to:

Oracle Sales Online - Version 11.5.10.0 to 11.5.10.2 [Release 11.5.10]
Information in this document applies to any platform.

Symptoms

When using the Personalize Search of Leads and Opportunities, the Sales Manager cannot find the Sales Representatives in their team in the Owner LOV.

-- Steps To Reproduce:
1. Login in as Sales Manager
2. Navigate to the Opportunity tab
3. Click on the Personalize button
4. Search for the Subordinates name in the Owner field. The Subordinates name is not returned.

Cause

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In this Document
Symptoms
Cause
Solution

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