Service Request: How the Item Information is Entered/Populated
(Doc ID 444647.1)
Last updated on JULY 21, 2020
Applies to:Oracle Teleservice - Version 188.8.131.52 and later
Oracle Customer Care - Version 184.108.40.206 and later
Oracle Customer Support - Version 220.127.116.11 and later
Oracle TeleSales - Version 18.104.22.168 and later
Information in this document applies to any platform.
When opening a Service Request:
How does the information in the 'Category', 'Item' and 'Description' fields get populated?
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