Service Request: How the Item Information is Entered/Populated

(Doc ID 444647.1)

Last updated on FEBRUARY 13, 2018

Applies to:

Oracle Teleservice - Version 11.5.10.2 and later
Oracle Customer Care - Version 11.5.10.2 and later
Oracle Customer Support - Version 11.5.10.2 and later
Oracle TeleSales - Version 11.5.10.2 and later
Information in this document applies to any platform.
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Goal

When opening a Service Request:
How does the information in the 'Category', 'Item' and 'Description' fieldsĀ get populated?

Solution

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