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Sales Order Interface to AR, But Not Invoiced Is Not Included In Open Exposure (Doc ID 444652.1)

Last updated on AUGUST 23, 2019

Applies to:

Oracle Order Management - Version 11.5.10.0 to 11.5.10.3 [Release 11.5.10]
Information in this document applies to any platform.

Symptoms

On 11.5.10 in Production:
Find that credit checking doesn't consider the order which is closed but not invoiced in AR.

EXPECTED BEHAVIOR
Expect that the closed order which is not invoiced to AR should be appear in Credit Exposure report.

STEPS
The issue can be reproduced at will with the following steps:
1. Create a new customer with a credit line = $40k
2. Book and ship a sales order for $35k for this customer. Interface this line to invoicing, but
do not run auto invoice.
3. Enter and book a new sales order for $30k for this same customer. This order should go on
credit hold because the credit limit is exceeded at $40k. The order does not go on hold because
exposure calculation does not consider the order that has not invoiced.

BUSINESS IMPACT
The issue has the following business impact:
Due to this issue, orders do not go on credit check that should be.

.

Cause

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In this Document
Symptoms
Cause
Solution


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