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Workflow Has No Performer Error using CUGTASKS (Doc ID 445002.1)

Last updated on FEBRUARY 06, 2022

Applies to:

Oracle Teleservice - Version 11.5.10 to 12.2 [Release 11.5 to 12.2]
Information in this document applies to any platform.

Symptoms

When trying to use "Email Notification Workflow for CIC task" associated to a task type to launch a notification manually from a task using the "Launch Workflow" button, you get the message:

“Workflow notifications are send successfully”.

But, when check in Status Monitor, the workflow finish with error and the error message is:

“Error in Workflow CUGTASKS/XXXX-YYYY 3120: Activity 'CUGTASKS/XXXX' has no performer.”

Task Type setup:
Item Type = Email Notification Workflow for CIC task
Workflow process = CUG_EMAIL_NOTIFICATION
Rule = Dispatch
Notifications and Schedulable have the boxes checked.

Steps to reproduce the problem:

1. Create a Service Request
2. in the Task tab create a Task using a Task Type that has the "Email Notification Workflow for CIC task" workflow associated to it.
3. Save the Task
4. click the "Launch Workflow" button
5. you get message:

“Workflow notifications are send successfully”.

6. as System Administrator navigate to Workflow Administrator > Status Monitor
7. query for Internal Name = JTFTASK and Item Key = %task-number%
8. the wrokflow has status error and the error is:

“Error in Workflow CUGTASKS/XXXX-YYYY 3120: Activity 'CUGTASKS/XXXX' has no performer.”

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution

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